Terms & Conditions — we77 Platform Rules

The following definitions apply throughout these Terms and any supplementary policies published by we77:

Access to and use of the Platform is subject to the following eligibility criteria, all of which must be satisfied at all times:

1. Age: You must be at least 21 years of age. we77 strictly enforces this requirement through KTP (Kartu Tanda Penduduk) identity verification and reserves the right to request additional age-verification documents at any time. Accounts found to belong to persons under 21 will be permanently closed and all funds forfeited.
2. Jurisdiction: You must not be physically located in, or a resident of, a Restricted Jurisdiction at the time of registration or when placing any bet or wager. It is your sole responsibility to verify whether accessing the Platform is lawful in your jurisdiction. we77 does not provide legal advice in this regard.
3. Capacity: You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction. Persons who are legally incapacitated, under a court-ordered financial guardianship, or otherwise unable to contract are not eligible to use the Platform.
4. Not Self-Excluded: You must not be subject to an active Self-Exclusion arrangement on we77 or any affiliated platform. Attempting to circumvent a Self-Exclusion (e.g., by registering a new account) is a serious breach of these Terms.
5. Single Account: Each person may hold only one Account on the Platform. Registering more than one Account, whether under the same identity or a different identity, constitutes grounds for permanent closure of all associated Accounts and forfeiture of all Balances.

To access any real-money feature of the Platform, you must complete the registration process and pass KYC verification. The following conditions apply:

1. Accurate Information: All information provided during registration — including your full legal name, date of birth, residential address, and contact details — must be accurate, complete, and current. Providing false information is grounds for immediate Account closure and forfeiture of all funds.
2. KYC Documents: we77 requires the following documents before processing any withdrawal: (a) a clear photograph or scan of your KTP (national identity card); (b) a photograph or scan of the bank passbook or account statement for each withdrawal bank account linked to your Profile; and (c) a selfie photograph holding your KTP, upon request. Additional documents may be requested at we77's discretion.
3. Verification Timeline: KYC review is typically completed within 24 hours of document submission. During periods of high volume, this may extend to 72 hours. we77 will notify you by email upon completion. Withdrawals remain on hold until KYC is approved.
4. Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. we77 will never ask for your password via any channel. You must notify support immediately if you suspect unauthorised access to your Account. we77 is not liable for losses arising from your failure to secure your credentials.
5. Two-Factor Authentication: we77 strongly recommends enabling two-factor authentication (2FA) on your Account. While not currently mandatory, 2FA substantially reduces the risk of unauthorised access and is available at no cost through the Account Security settings.

All financial transactions on we77 are conducted in Indonesian Rupiah (IDR / Rp). The following terms govern deposits and withdrawals:

1. Minimum Deposit: The minimum single deposit amount is Rp 50.000. Deposits below this threshold may be automatically rejected by the payment system.
2. Minimum Withdrawal: The minimum withdrawal amount is Rp 100.000. Withdrawal requests below this amount will not be processed.
3. Accepted Payment Methods: we77 currently supports deposits and withdrawals via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. All bank accounts and e-wallets must be registered in your own legal name, matching the name on your KYC documents exactly.
4. Withdrawal Processing Time: Approved withdrawals are typically processed within 2–15 minutes during operating hours (07:00–23:00 WIB). Withdrawals submitted outside these hours will be queued and processed at the next available window. we77 does not guarantee processing times during public holidays, system maintenance windows, or in cases where additional verification is required.
5. Source of Funds: we77 reserves the right to request evidence of the source of funds deposited into any Account. This is a standard anti-money-laundering (AML) measure. Failure to provide satisfactory evidence may result in account suspension and referral to relevant financial crime authorities.
6. Rejected Withdrawals: Withdrawals may be declined if KYC verification is incomplete, if the Account has been flagged for suspicious activity, or if Bonus Funds wagering requirements have not been met. we77 will notify you of the reason for any declined withdrawal within 24 hours.
7. Transaction Fees: we77 does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction charges, for which we77 accepts no responsibility.

we77 offers various promotional incentives to eligible Players. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time of the offer:

1. Eligibility: Bonuses are available only to verified accounts in good standing. we77 reserves the right to withhold a bonus from any Player at its sole discretion, including but not limited to cases where abuse is suspected.
2. Wagering Requirements: All Bonus Funds carry a wagering requirement, which will be stated clearly in the applicable promotion terms. Standard wagering requirements range from 5x to 30x the bonus amount, depending on the promotion type. Until the wagering requirement is fully met, Bonus Funds may not be withdrawn.
3. Game Contribution Rates: Not all games contribute equally toward wagering requirements. Sports betting (pre-match and live) typically contributes 100%. Slot games contribute between 50% and 100% depending on the provider. Live casino games (baccarat, roulette, blackjack) typically contribute 10%–20%. Togel (Indonesia's traditional numbers lottery) and sabung ayam (cockfighting) games may contribute at a reduced rate. Exact contribution rates are listed in each promotion's specific terms.
4. Bonus Expiry: Unless otherwise stated, Bonus Funds expire 30 calendar days after being credited to your Account. Expired bonuses and any winnings derived from them will be removed automatically.
5. Abuse Prevention: Placing opposite or offsetting bets (hedging) solely to meet wagering requirements, using multiple accounts to claim a bonus more than once, or coordinating with other players to exploit promotional conditions constitutes bonus abuse. we77 will void the bonus, reverse associated winnings, and may permanently close the Account.
6. Welcome Bonus: The first-deposit welcome bonus is available only once per Player, per household, per device, and per IP address. Subsequent accounts created to reclaim the welcome bonus will be identified and closed.

The following rules govern all betting activity on the Platform, including sports betting, live casino, slot games, togel, bandar bola (sports bookmaking), mix parlay (accumulator) markets, and all other wagering products:

1. Bet Acceptance: A bet is only considered accepted and binding once we77's system generates a unique bet confirmation reference number and the corresponding amount is deducted from your Balance. Bets pending confirmation are not binding.
2. Odds Changes: Odds displayed on the Platform may change at any time prior to bet confirmation. The odds at the time of confirmation are the odds applied to your wager. we77 does not honour bets placed at erroneously published odds, and such bets will be voided and stakes returned.
3. Match and Event Outcomes: For sports betting, official results as published by the relevant governing body (e.g., FIFA, PSSI, Asian Football Confederation, BWF) are used to settle markets. In the case of disputes, we77's trading team decision is final.
4. Live Betting: All in-play (live) bets are subject to a brief acceptance delay to prevent exploitation of delayed data feeds. we77 reserves the right to void any live bet found to have been placed with knowledge of an outcome that had already occurred at the time of placement.
5. Maximum Payout: Individual single-event maximum payouts and accumulator caps apply and vary by sport, market, and competition. Current limits are displayed in the Platform's betting rules section. we77 reserves the right to limit stake amounts for any Player without notice.
6. Abandonment and Postponement: If a match or event is postponed, abandoned, or cancelled, bets will be settled according to the specific rules for that sport or market as published on the Platform. In general, bets on events postponed beyond 36 hours of the original scheduled kick-off time will be voided and stakes returned.

The following activities are strictly prohibited on the Platform. Engaging in any of them constitutes a material breach of these Terms and will result in immediate Account suspension, balance forfeiture, and potential legal action:

• Using automated software, bots, scripts, scrapers, or any non-human means to interact with the Platform.
• Colluding with other Players or third parties to manipulate game outcomes, exploit bonus structures, or circumvent Platform security measures.
• Engaging in match-fixing, inside-information betting, or any activity that undermines the integrity of sporting events.
• Using the Platform for money-laundering, terrorist financing, or any other illegal financial activity.
• Registering multiple accounts, whether under your own identity or fictitious identities.
• Attempting to access the Platform from a Restricted Jurisdiction using a VPN, proxy, or other obfuscation technology.
• Exploiting software bugs, glitches, or errors in the Platform to gain an unfair financial advantage. Any winnings arising from such exploitation will be voided.
• Harassing, threatening, or abusing we77 staff, customer-support agents, or other players through any communication channel.
• Sharing, selling, or transferring your Account to any third party.
• Depositing funds obtained through fraudulent, stolen, or otherwise unlawful means.

All content on the Platform — including but not limited to software code, game assets, logos, trademarks, trade names, graphic designs, text, data compilations, and the we77 brand identity — is the exclusive intellectual property of we77 or its licensed third-party suppliers (including Pragmatic Play, Evolution Gaming, Habanero, PG Soft, and other game studios).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not include: (a) the right to copy, reproduce, or distribute any Platform content; (b) the right to reverse-engineer, decompile, or disassemble any software; (c) the right to use any we77 brand assets in any marketing or promotional material without written authorisation.

Any unauthorised use of we77's intellectual property will be pursued to the fullest extent available under applicable law.

we77 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is incorporated by reference. By creating an Account, you consent to the collection and processing of your personal data as described in that policy.

In summary: we77 collects only the data necessary to operate your Account, process your transactions, conduct KYC verification, and comply with anti-money-laundering obligations. We do not sell your personal data to third-party marketers. All data is stored with 256-bit SSL encryption and access is restricted to authorised personnel on a need-to-know basis. You have the right to request a copy of your data, correction of inaccurate data, and deletion of data where legally permissible — subject to our legal retention obligations.

we77 is committed to promoting responsible gambling practices. The following tools are available to all verified Players at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit. Changes to lower limits take effect immediately; increases require a 7-day cooling-off period.
• Loss Limits: Define the maximum net loss you are willing to sustain over a given period. Once reached, further wagering is suspended until the limit period resets.
• Session Time Limits: Set a maximum session duration. Upon reaching the limit, you will be automatically logged out.
• Reality Checks: Receive on-screen notifications at intervals of your choosing (e.g., every 30 or 60 minutes) reminding you of your current session duration and net position.
• Self-Exclusion: Voluntarily suspend your Account for a defined period (minimum 72 hours, up to permanent exclusion). Self-exclusion requests are processed within one business hour and cannot be reversed during the exclusion period.
• Account Closure: You may request permanent account closure at any time by contacting our support team. Real-money Balances will be returned to you after any outstanding wagering requirements are resolved.

If you believe your gambling is causing financial, emotional, or social harm, please contact our 24/7 support team immediately or visit our dedicated Responsible Gaming page for detailed guidance and external support resources.

To the maximum extent permitted by applicable law, we77 excludes all warranties, representations, and conditions — whether express, implied, statutory, or otherwise — relating to the Platform, its availability, accuracy, fitness for a particular purpose, or non-infringement.

we77 shall not be liable for any of the following, whether arising in contract, tort (including negligence), statute, or otherwise:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Indirect, consequential, special, incidental, or punitive losses.
• Losses arising from interruptions to the Platform caused by maintenance, technical failure, cyber-attacks, force majeure events, or third-party service outages.
• Losses arising from your use of, or inability to use, the Platform for any reason.

In all cases where liability cannot be entirely excluded, we77's total aggregate liability to you for any single claim or series of related claims shall not exceed the total real-money deposits you made in the 30-day period immediately preceding the event giving rise to the claim.

we77 reserves the right to suspend, restrict, or permanently close any Account, and to withhold or void Balances pending investigation, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within a reasonable timeframe following a withdrawal request.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Chargebacks initiated by you or on your behalf against deposits made to the Platform.
• Verified self-exclusion requests.
• Court order, regulatory direction, or law enforcement request.

Where an Account is closed due to a breach of these Terms, any remaining Balance may be forfeited in whole or in part at we77's discretion following a thorough internal investigation. You will be notified of the outcome of any investigation by email within 14 business days.

we77 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Players via the email address on file at least 14 days prior to taking effect, except in cases where changes are required immediately by law, regulation, or court order.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and contact support to arrange closure of your Account and return of your real-money Balance.

The version of these Terms displayed on this page at any given time is the currently operative version. We recommend bookmarking this page and reviewing it periodically.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which we77 holds its primary international operating licence.

In the event of a dispute between you and we77, you are encouraged to contact our customer support team in the first instance. The vast majority of disputes are resolved at this level within 5 business days. If a dispute cannot be resolved informally, we77 operates a formal internal complaints process, details of which are available upon request.

Nothing in this clause limits any right you may have under the mandatory consumer-protection laws of your country of residence. we77 acknowledges that Indonesian consumer law may apply to certain aspects of the service relationship where mandated by statute.

For questions, complaints, or requests relating to these Terms & Conditions, please contact the we77 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +62-812-3456-7890 (plain text — not a clickable link)
• Live Chat: Available directly within the Platform, 24 hours a day, 7 days a week, in both English and Bahasa Indonesia.

Our support team aims to respond to all written queries within 24 hours. For urgent matters relating to account security or suspected fraudulent activity, please use the live chat channel for the fastest response.

You may also consult our FAQ page for answers to the most commonly asked questions about deposits, withdrawals, KYC, bonuses, and account management.